Refund Policy

1. What is your refund policy?

Standard Orders:

At Wood & Duck, we are committed to providing high-quality bathroom vanity units and excellent customer service. We understand that sometimes, things may not go as planned. If you are not entirely satisfied with your purchase, our refund policy is here to help.

Eligibility for Refunds:

  • 14-Day Return Period: You have the right to return any standard, non-custom bathroom vanity unit within 14 days of receiving your order. The item must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of Purchase: To process your return, we require a receipt or proof of purchase.

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refund Process:

  1. Contact Us: Notify us within 14 days of receiving your order by emailing Woodandduck@gmail.com 

  2. Return Approval: Once your return is approved, we will provide you with instructions on how to return your item.

  3. Inspection: Upon receipt of your returned item, we will inspect it to ensure it meets our return criteria.

  4. Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Custom Orders

Custom Orders Are Non-Refundable:

  • Please note that custom bathroom vanity units, made-to-order products, and any items that have been personalized to your specifications are non-refundable. This policy is in line with UK consumer rights, which do not require us to accept returns or issue refunds for custom-made products.

Damaged or Defective Items

Reporting Damaged Items:

  • If your item arrives damaged or defective, please contact us immediately at Woodandduck@gmail.com or on 07786 771 742. We will arrange for a replacement or refund, depending on the circumstances.

Process for Damaged Items:

  1. Contact Us: You must notify us within 24 hours of receiving the damaged or defective item.

  2. Provide Evidence: Provide photographs of the damage or defect, including photographs of the damage to packaging along with your proof of purchase.

  3. Resolution: We will work with you to resolve the issue promptly, either by replacing the item or issuing a refund.

  4. Damage that is not reported within 24 hours will not be subject to a refund or replacement.

Contact Information

If you have any questions about our refund policy, please contact us at:

  • Email: Woodandduck@gmail.com

Thank you for choosing Wood & Duck. We appreciate your business and strive to ensure your satisfaction with our products.